By accepting charge(s) of any product(s) from PSI, Inc., customers (buyers) agree to be bound by the terms and conditions listed below. Any attempt to alter, supplement, modify or amend these terms and conditions by the customer will be considered as mate offers UPS, U.S. Postal Service and/or other shipping methods at our discretion.
FedEX DOES NOT SHIP ON HOLIDAYS OR WEEKENDS. WE ARE NOT OPEN DURING WEEKENDS.
- All cleared* orders will be processed and shipped within 1-2 business days.
- Due to uncontrollable variables, the delay of the availability of an item is sometimes inevitable. In cases when you have ordered a backordered item, we will contact you via telephone or email for the estimated arrival time of the delayed shipment. When you have confirmed with us your decision to wait for the shipment, your item will be shipped to you automatically when it becomes available.
- Ground Shipping is only available to the continental 48 US states.
- To ensure delivery, we only ship to confirmed addresses (monitored by Paypal).
- Selected items have restricted shipping options, based on size and weight of the product. See product page for limitations.
- Free shipping items may take up to 7-12 business days for delivery and is limited to the continental 48 US states.
- Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we cannot make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute to the best of our ability, yet we will not be held responsible or liable.
- All orders less than one pound and with a total value under $80.00 USD may be shipped by USPS services. (First Class: packages are usually delivered within 7-9 days to any destination; Priority Mail: packages are usually delivered within 2-5 days to any destination).
* A cleared order is defined as an order that is available, without questions, for shipping. Components include, but not limited to, the payment status of the customer, the billing and shipping information validity, and the availability of the ordered item(s).
CANCELLATION OF ORDERS
All orders that have been processed (Charged) CANNOT be cancelled under any circumstances. Most of our orders are processed within 24-48 hours. If you need to cancel or modify your order for any reason, please call us at 1.800.xxxxxxx (M-F, 10am-6pm EST) as soon as possible.
REFUSED SHIPMENTS/RETURN TO SENDER
We will consider that any items returned refused to us by either UPS, FedEx or USPS are not wanted by the intended recipient. Please note that any package marked "Return to Sender" or "Refused" will have an additional restocking fee equal to the actual shipping charges applied before the refund.